As our customer, we are focused on providing you with the ultimate stress-free experience. From our initial meeting, to choosing your stone, to completing the installation, we are committed to getting everything right, first time.
As a family-run business, our service always has a personal feel. We get to know our customers and build up long-standing relationships, becoming the team of choice for all stonework.
Our process – installing your worktop
We want you to know what to expect from start to finish, so that we are always accountable for our actions. This is the journey you will complete as one of our valued customers:
- We will use your kitchen plan or your sizes to be able to quote for your worktops in the materials you would like. We will help you decide on the right products for you and will ensure they will be suitable when in place.
- If you would like to go ahead we kindly ask for a deposit to confirm your order. We then book in a time to complete templating. This allows us to measure your new worktop and see where best to place the joint. We can also discuss any extras if you require these. We will agree access requirements for installation.
- Once templating is completed, we begin making your worktops. They can usually be installed within 5-7 working days – we will keep you fully informed about timescales throughout the process.
- You’re ready for installation. There will always be two people on site, one of whom would have completed the templating process if possible. We measure and cut upstands to size, then fix sinks with silicone and place hobs onto worktops, ready for the plumber and electrician.
And that’s it! Installation can usually be completed within three hours, though we will advise on timescales for your project when we quote. You will be able to use your sink within twelve hours of installation, after which you will have a fully functioning kitchen. On completion, you will be shown your new worktops by your stonemason, so you can check they are up to the high quality you’d expect and sign the work off.
Other stonework installations
We believe it’s important that every customer has the opportunity to discuss requirements with us face to face, so we can gain a full understanding of what you need and give you an accurate quote. This is particularly important if you are looking for something bespoke – we want to ensure we can complete the work to the highest standard for you.
You are always welcome to visit our showroom at:
No. 2 Kingswell Estate,
Beech Farm, Netherfield Hill, Battle,
Our opening hours are Monday to Friday from 9am to 4.30pm by appointment only and Saturdays by appointment only. Call us on 01424 774497 to make an appointment. We are also happy to meet with you on site so we can have a detailed conversation.